Tea Laden operational Policies
It is our goal for you to have the best loose tea experience possible. If you have any questions or concerns let us know.
Ordering
For fastest service, please order online. Email notification is provided when your order is received and again when your order has been shipped.
If you prefer not to order online, you may place your order by telephone at 1-88TEALADEN (888-325-2336), please leave a message or email us at tealaden@tealaden.com and someone will get back to you within 2 business days. Hours of operation vary due to travel, trade shows and various other reasons.
Most orders that are in-stock are shipped within 2 to 3 business days. BONE CHINA ORDERS CANNOT BE EXPRESS SHIPPED. Any china orders that request express shipping will be changed and the customer charged the regular ground shipping charges.
Payment
Tea Laden accepts Visa, MasterCard, Discover, and American Express credit cards. We will except credit cards over the phone and also PayPal.
We are unable to accept cash or COD orders.
Your credit card will be charged at time of shipping.
Shipping
For your convenience, Tea Laden enables the use of multiple ship-to addresses.
All orders are shipped within 48 hours if items are in-stock..
Sales Tax
A sales tax of is added to any purchase shipped to Maine addresses. Sales tax is not charged on shipments to addresses outside of Maine. Customers residing in states other than Maine are responsible for reporting and paying sales tax in their own states.
Returns
We want you to be delighted with your purchase. If, for any reason, you would like to return or exchange a non-consumable item, simply email us and we will provide you with return instructions within 14 days of purchase in saleable condition. We will replace it with another item or credit the purchase price to the credit card used for the purchase.
Any improperly packaged or noninsured packages will be returned to sender. All merchandise returned or exchanged must be in perfect condition in the original boxes with all packing material and tags attached. If there have been signs of tamper or use of the item(s) the package will be returned to sender and a refund or exchange will not be given.
Fees:
Orders that qualify for free shipping will be deducted the shipping charges from the refund for any returns.
There will be a 25% restocking fee on returns of bone china, seasonal items and picnic accessories.
All purchases on sale items, food, or loose tea are final and can not be returned for refund or exchange.
Any breakage of glass, china, or porcelain must be reported within 48 hours of delivery for a refund or exchange. After 48 hours the sale will be final.
To report a broken item upon delivery you may either email or phone Tea Laden at
(207) 463-2007
Gift Certificates
Tea Laden gift certificates are available in any denomination and are delivered by USPS First Class mail or email - your preference.
To redeem a gift certificate, make your selection and begin the ordering process. You will be asked for your certificate number during checkout.
Privacy Policy
Tea Laden is committed to protecting your privacy. As the Internet and associated technologies evolve, so will our policies.
PERSONAL INFORMATION
We collect only that personal information (name, address, email, etc.) that you voluntarily provide to us (e.g. by purchase). We use the personal information you provide to complete and service your purchase transactions. The same is true of the information you provide to us about gift recipients.
We do not sell or rent the contact information of our customers to other companies or organizations.
NON-PERSONAL INFORMATION
When you access the Tea Laden website, certain non-personal information (e.g., type of browser used, operating system used, number of visits, time spent on the site, etc.) may be collected automatically and used to help us monitor the effectiveness of our website and improve its content and performance.
With your permission, we may, from time to time, contact you by email with special news or information. If you do not wish to receive any emails from Tea Laden please let us know and your email address will be removed from our listings.
COOKIES
Tea Laden uses session cookies (a cookie is a small data file sent from our server to your browser and then back to our server again) to improve our site design and product selection by noting the pages you visit as you move through our site and by noting the site you visited immediately before clicking to Tea Laden.
CHILDREN
Tea Laden honors The Children’s Online Privacy Protection Act of April 21, 2000. Tea Laden does not knowingly collect information on any person under 18 years of age. We request that children under 18 not to provide information to us without the consent of a parent or guardian.
DISCLOSURE
Tea Laden may disclose your information if required by law or by judicial or competent government authorities, to establish or preserve a legal claim or defense, or to prevent fraud or other illegal activities.
Security
Tea Laden uses industry-standard Secure Socket Layering (SSL) encryption technologies when transferring and receiving customer data exchanged with our site server.
Terms and Conditions of Use
When you access this website you are automatically agreeing that both your access to the website and your use of it to purchase products or otherwise are subject to the terms and conditions in this legal notice, which may change at any time without notice. Subject to all applicable laws. Undertaken at your own risk.
COPYRIGHT
All text, graphics, logos, button icons, images, audio clips, digital downloads, software, and all data compilations (both individually and as they are compiled on the site) are the property of Tea Laden or our suppliers and are protected by United States and international copyright laws and may not be used without our prior written permission.
USE
You may electronically copy or print hard copies of pages from this website solely for personal, noncommercial purposes related to placing an order or shopping with Tea Laden. Any other use of this website, its content and its information, including linking or framing to this website is strictly prohibited without prior written permission.
ERRORS
We work hard to keep the Tea Laden website as up-to-date and accurate as possible. However, human and technical errors may exist, including typographical mistakes, omissions, and inaccuracies that may relate to product information, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update any information at any time without prior notice - even after an order has been submitted.
PHOTOGRAPHY
Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details or smaller than actual size in order to show the entire item.
DISCLAIMER OF LIABILITY-
THIS SITE IS PROVIDED BY TEA LADEN ON AN "AS IS" AND "AS AVAILABLE" BASIS. TEA LADEN MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON OR THROUGH THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, TEA LADEN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TEA LADEN DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM TEA LADEN ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TEA LADEN WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
EXCEPT AS OTHERWISE PROVIDED UNDER APPLICABLE LAWS, WE AND OUR CORPORATE AFFILIATES, AND THE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SUCCESSORS AND ASSIGNS OF EACH, WILL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR RELATED TO THE USE OF THIS WEBSITE OR ANY WEBSITE LINKED TO IT. THIS LIMITATION OF LIABILITY APPLIES TO DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE OR OTHER DAMAGES YOU OR OTHERS MAY SUFFER, AS WELL AS DAMAGES FOR LOST PROFITS, BUSINESS INTERRUPTION OR THE LOSS OF DATA OR INFORMATION, EVEN IF WE ARE NOTIFIED IN ADVANCE OF THE POTENTIAL FOR ANY SUCH DAMAGES.
NO CONFIDENTIALITY
Except for information necessary to place an order, we do not want to receive any confidential or proprietary information or trade secrets through this website. Any information, materials, suggestions, ideas, or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.
APPLICABLE LAW
By visiting this website, you agree that the laws of the state of Maine, without regard to principles of conflict of laws, will govern these Terms and Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.
DISPUTE
Any dispute relating in any way to your visit to our website or to products purchased here shall be submitted to confidential arbitration in Island Falls, Maine. However, if you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other or other appropriate relief in any state or federal court in the state of New York. You consent to exclusive jurisdiction and venue in such courts. Any arbitration under this agreement shall be conducted under the prevailing Rules of the American Arbitration Association by one arbitrator appointed in accordance with such Rules. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration with respect to this website or to products purchased here shall be joined to an arbitration involving any other party whether through class arbitration proceedings or otherwise.
PROVISION SEVERABILITY
If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
